Help > Frequently Asked Questions

> General Questions

  Is it safe to use my credit card on this website?

  Once I buy Pixel8, how will I receive the application?

  I've paid for Pixel8 but why haven't I received the e-mail yet?

  Are there any special requirements that my web server should have?

  Can I edit the code or design of Pixel8?

  What sizes should my photos be?

  How do I install / setup Pixel8?

  Is there a limit on the number of photos I can save?

  Can I upload photos through FTP instead of through a browser?


> Error Questions


  Why can't I login?

  Why can't I delete, update or move a photo?

  Why do I get an error when I try to use the 'share this album' feature?

  Why do I get the 'Script timed out' error when I try to save a photo?

  Why do I get the 'The page cannot be displayed' error?

Why do I get the 'Operation must use an updateable query' error?


> Admin Questions


  How do I change my password?

  How do I add users?

  What is the difference between Super Admin, Admin and Web User?

  If I delete a user, what happens to the photos they have saved?

  Can I stop just anybody on the internet from accessing my album?

  If I password protect my album then how do I share my photos?

  Can I reset the hit counter to zero?

  My web host doesn't support CDO mail, can I still use Pixel8?

  What are the effects of blocking a user?